Shipping, Withdrawal and Refund policy
The Print Space is responsible for printing and shipping all orders. Prints are shipped worldwide from either the UK or Germany, depending on the customer's location.
Standard Flat Rate worldwide shipping costs 8,00€ and takes approx. 5-10 business days depending on your location. Please note that you are responsible for any local taxes that may apply.
Prints are shipped in either a tube or shatterproof packaging to ensure safe delivery.
Instructions on Withdrawal and Withdrawal Form for Consumers
For the purposes of these Instructions on Withdrawal, "Consumer" means any natural person who enters into a legal transaction for purposes which are predominantly outside his or her trade, business or profession.
Right of Withdrawal
You have the right to withdraw from this contract within 14 days without giving any reason.
The withdrawal period is 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good.
To exercise the right of withdrawal, you must inform us (Sarah Dorweiler, Evano GmbH, Pappelallee 78/79, 10437 Berlin, E-mail-address: email@example.com, Phone number: 0000000000000) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or e-mail). You may use the attached model withdrawal form, but it is not obligatory.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Consequences of the Exercise of the Right of Withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back the goods or hand them over to us, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.
You will have to bear the direct cost of returning the goods.
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
Exclusion or Premature Expiry of the Right of Withdrawal
- As the prints are limited edition art prints, exchanges are excluded. However, if you would like to exchange your current print for another, you can do so within 14 days of receiving the goods. In this case you only have to pay the shipping costs. Please note that the prints must be unused and returned in original packaging. If this is the case, please email firstname.lastname@example.org.
- The right of withdrawal does not apply to Consumers whose domicile, habitual residence or delivery address at the time of conclusion of the contract and delivery is outside a Member State of the European Union (EU) or the European Economic Area (EEA) and who do not belong to any of these Member States.
Model Withdrawal Form
(If you wish to withdraw the contract, please complete and return this form).
Sarah Dorweiler, Evano GmbH, Pappelallee 78/79, 10437 Berlin, E-mail-address: email@example.com
I/we (*) hereby revoke the contract concluded by me/us (*) concerning the
purchase of the following goods (*)/provision of the following service (*)
Ordered on (*) ____________ / received on (*) _________________
Name of the consumer(s)
Address of consumer(s)
Signature of the consumer(s) (only in case of paper communication)
(*) Delete where inapplicable
Instructions for the Return of Goods
- The following modalities mentioned in this section are not a precondition for the effective exercise of the right of withdrawal.
- Please do not send the goods to us freight collect.
- Please avoid damage or soiling of the goods.
- Please return the goods to us in the original packaging and outer packaging with all accessories and packaging components, if possible. If the original packaging or outer packaging is no longer in your possession, other suitable packaging should be used to ensure adequate protection against damage in transit and to avoid any claims for damages due to inadequate packaging.
Please email firstname.lastname@example.org before sending a return to us. I will then provide all further information. Please note that you as the customer, are responsible for all duties and taxes as well as all return shipping costs.
Please allow 5-7 business days for us to process your refund after we receive your return. If the package is lost or stolen, we will do our best to help you out. However, once the package is in transit, we are no longer responsible for the package.
Damages and issues
If you have received a damaged or defective item, or if you have received the wrong item, please contact us immediately so that we can resolve the issue.